At Double You Studios, customer satisfaction is very important to us. This Return & Refund Policy explains the conditions under which you may return items and request refunds when shopping through our website. By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns only if the following conditions are met:

  • The item must be returned within 14 days of delivery

  • The product must be unused, unworn, and unwashed

  • All original tags, labels, and packaging must be intact

  • The item must be in its original condition, suitable for resale

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Items marked as Final Sale

  • Discounted or promotional products

  • Undergarments or accessories (if applicable)

  • Products showing signs of wear, damage, or alteration

3. Return Process

To initiate a return:

  1. Contact our customer support team within the return period

  2. Provide your order number and reason for return

  3. Wait for return approval and instructions

  4. Ship the item back using a trackable shipping service

Returns sent without prior approval may not be processed.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping charges are non-refundable

  • We recommend using a secure and trackable shipping method, as we are not responsible for lost returns

5. Refund Policy

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • You will receive a confirmation email once the refund is completed

Please note that bank or payment provider processing times may vary.

6. Exchanges

At this time, Double You Studio does not offer direct exchanges. If you wish to change an item, please return the original product and place a new order separately.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery

  • Provide clear photos of the issue

  • We will arrange a replacement or refund at no additional cost

Failure to report issues within this timeframe may affect eligibility.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank or payment provider

  • Allow additional processing time

  • Contact our support team if the refund is delayed beyond 10 business days

9. Policy Updates

Double You Studios reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

10. Contact Us

If you have questions or need assistance with returns or refunds, please contact us:

Email: support@doubleyoustudiosuk.com
Website: doubleyoustudiosuk.com